We're thrilled to announce another new feature on RealWear Cloud – a background uploader! Now you can quickly and easily upload a background to brand your device.

With the RealWear Cloud background uploader, you can quickly and easily upload images and customize the look and feel of your device. Whether you want to upload a logo, a photo, or your own custom artwork, it's now easier than ever to give your device a unique look.

We understand that branding your device is important to you, we listened to your feedback and improved massively on our old method and we're proud to provide this new feature to make it even easier. To upload a background, visit https://cloud.realwear.com and head over to your device, choose Home Screen and you'll see the new options in there. You can also visit our help page for more information.

We hope you enjoy this new feature and that it helps you quickly and easily brand your device. As always, we're here to help if you need assistance. Thanks for being part of the RealWear Cloud family!

We're announcing an improvement to styling and usability on RealWear Cloud! 

With this update, we've added subtle styling improvements to the design of RealWear Cloud, including a more refined finish. This ensures our products look great no matter where you take them, and that you can enjoy the same quality of design in any environment. We've recently added a chunk of missing tooltips to RealWear Cloud to expand on button explanations.

We're always striving to make sure our products look their best and we'll continue to make improvements whenever we can. We hope you enjoy the new styling - we certainly do!

If you have any questions about the new styling or any other aspects of RealWear products, please don't hesitate to contact us. We'd be more than happy to help.

At RealWear, we're always hard at work, making RealWear Cloud better and better. Whether we're rolling out major features, squashing pesky bugs, or sneaking in handy little improvements, our goal is to put a smile on our customers' faces.

And guess what? We've got some exciting news! We just spruced up RealWear Cloud's Wifi Network features to support HIDDEN SSIDs. Pretty cool, right?

But wait, there's more! If you're heading to a customer site, we've got you covered. You can now set up the wifi network in advance, so when you arrive, you're already connected. No more fumbling around with network configurations on the spot. Smooth sailing from the get-go!

So, what are you waiting for? Get all the juicy details and dive into the awesomeness right here:https://support.realwear.com/knowledge/wifi-management-from-realwear-cloud

Hello everyone!

We’re excited to announce the latest updates to RealWear Cloud, our cloud-based platform that helps businesses manage their RealWear Devices.

First, we’ve improved the sign-up experience and made it easier for customers to sign up for ReaWear Platform. We’ve added a self-signup page, and created more intuitive guided user flows throughout the platform. Sign up for a new workspace here: https://get-started.realwear.com 

We’ve also made some upgrades to the backend of RealWear Cloud, improving system performance and reliability. 

Finally, we’ve addressed a number of bug fixes to ensure that RealWear Cloud is always running smoothly.

We’re dedicated to helping our customers get the most out of their digital workspaces, so we’ll continue to make improvements to RealWear Cloud. We hope these updates make your experience even better.

Thanks for being part of the RealWear Cloud community!

Thanks,

The RealWear Cloud Team

We are excited to announce the release of the latest version of our RealWear HMT-1 / HMT-1Z1 firmware – version 12.6. This update brings a number of new features and improvements to your RealWear device to help make your mobile computing experience even better.

The new version 12.6 firmware includes cloud wifi management, which allows you to connect and manage your wifi settings from the cloud. This makes it easy to stay connected to the internet and share information when you’re on the go.

In addition, this update includes several bug fixes to help ensure that your RealWear device runs smoothly and reliably.

To further improve your mobile computing experience, we’ve added several Android security updates and a new WebView update. These updates keep your device up to date with the latest security features.

We hope you enjoy the new features and improvements in version 12.6 of our RealWear HMT-1 / HMT-1Z1 firmware. As always, thank you for being a loyal RealWear customer!

Read the release notes for this version here: https://support.realwear.com/knowledge/firmware-release-12.6-release-notes

24/05/23 14.48 UTC+1 - Device Platform Outage - Resolved

We are pleased to announce that the device platform outage affecting the connection to the RealWear Cloud has been resolved. You can now access and manage your devices without any further interruptions.

We appreciate your patience during this time. Should you need any assistance, please reach out to our support team at support@realwear.com

Thank you for your understanding.

24/05/23 13.20 UTC+1 - Urgent Notice: Device Platform Outage

We are experiencing a device platform outage impacting the connection of devices to the RealWear Cloud. We are aware of the issue and actively working to fix it.

During this outage, you may have trouble accessing and managing your devices through the RealWear Cloud. Our team is dedicated to resolving this as quickly as possible.

We will provide updates on our progress. For immediate assistance, please contact our support team at support@realwear.com

Thank you for your patience and understanding.

RealWear's HandsFree for Zoom app has now been updated to provide a more consistent experience for users.

This version includes a bugfix for users who had issues with the Annotation feature, this version updates the app to the latest Zoom SDK.

Please note our previous version of HandsFree for Zoom will no longer work after 6th May 2023. You can find out about and install HandsFree for Zoom on your device in our App Marketplace https://marketplace.realwear.com/app/com.handsfreezoom.app

If you already have HandsFree for Zoom (old version) assigned, you will automatically get the new version

🎉 We're excited to announce the latest release for RealWear Navigator 500 Series devices - RealWear Firmware Release 1.5! This update comes packed with new features and improvements that will take your RealWear experience to the next level.

RealWear Firmware Release 1.5 now includes updated Thermal SDK with Emissivity and Gain Control 🔥, making thermal imaging even more precise. We've updated Dynamic Motion Blur Reduction (DMBR), to improve overall camera performance. And with RealWear Cloud Wifi Management, managing your Wi-Fi settings for your fleet of devices has never been easier!

We're thrilled to introduce RNDIS support, which allows network connectivity to be shared from cell phones to RealWear Navigator 500 series devices via USB tethering 📲 . 

🎤 RealWear Firmware Release 1.5 comes with upgraded audio tuning from Qualcomm for random voice pickup, and we've updated the About Device application to display static Wi-Fi MAC addresses.  Plus, our language translation updates for Polish, Traditional Chinese, Dutch, and Thai and French will help you break down language barriers with ease.

🛡️ Firmware Release 1.5 includes Android Security updates until March 2023, and we've resolved Wi-Fi Certificate and connection issues. Upgrade now and enjoy all the latest features and improvements!

Find out more here or contact our team support@realwear.com

We are currently aware of an issue with RealWear's Cloud Assistance feature.

We are actively working with our partners to identify and mitigate the problem.

We will update this post with further information.

04/19/23 11.23BST: Update We are seeing this error has now been fixed.