24/05/23 14.48 UTC+1 - Device Platform Outage - Resolved

We are pleased to announce that the device platform outage affecting the connection to the RealWear Cloud has been resolved. You can now access and manage your devices without any further interruptions.

We appreciate your patience during this time. Should you need any assistance, please reach out to our support team at support@realwear.com

Thank you for your understanding.

24/05/23 13.20 UTC+1 - Urgent Notice: Device Platform Outage

We are experiencing a device platform outage impacting the connection of devices to the RealWear Cloud. We are aware of the issue and actively working to fix it.

During this outage, you may have trouble accessing and managing your devices through the RealWear Cloud. Our team is dedicated to resolving this as quickly as possible.

We will provide updates on our progress. For immediate assistance, please contact our support team at support@realwear.com

Thank you for your patience and understanding.

RealWear's HandsFree for Zoom app has now been updated to provide a more consistent experience for users.

This version includes a bugfix for users who had issues with the Annotation feature, this version updates the app to the latest Zoom SDK.

Please note our previous version of HandsFree for Zoom will no longer work after 6th May 2023. You can find out about and install HandsFree for Zoom on your device in our App Marketplace https://marketplace.realwear.com/app/com.handsfreezoom.app

If you already have HandsFree for Zoom (old version) assigned, you will automatically get the new version

🎉 We're excited to announce the latest release for RealWear Navigator 500 Series devices - RealWear Firmware Release 1.5! This update comes packed with new features and improvements that will take your RealWear experience to the next level.

RealWear Firmware Release 1.5 now includes updated Thermal SDK with Emissivity and Gain Control 🔥, making thermal imaging even more precise. We've updated Dynamic Motion Blur Reduction (DMBR), to improve overall camera performance. And with RealWear Cloud Wifi Management, managing your Wi-Fi settings for your fleet of devices has never been easier!

We're thrilled to introduce RNDIS support, which allows network connectivity to be shared from cell phones to RealWear Navigator 500 series devices via USB tethering 📲 . 

🎤 RealWear Firmware Release 1.5 comes with upgraded audio tuning from Qualcomm for random voice pickup, and we've updated the About Device application to display static Wi-Fi MAC addresses.  Plus, our language translation updates for Polish, Traditional Chinese, Dutch, and Thai and French will help you break down language barriers with ease.

🛡️ Firmware Release 1.5 includes Android Security updates until March 2023, and we've resolved Wi-Fi Certificate and connection issues. Upgrade now and enjoy all the latest features and improvements!

Find out more here or contact our team support@realwear.com

We are currently aware of an issue with RealWear's Cloud Assistance feature.

We are actively working with our partners to identify and mitigate the problem.

We will update this post with further information.

04/19/23 11.23BST: Update We are seeing this error has now been fixed.

We’re excited to announce the latest updates to RealWear Cloud. Our team has been hard at work improving the user experience and squashing pesky bugs. Here’s what’s new:

Enhanced Styling

-We’ve polished the UI and added some new icons to the Navigation Bar

Bug Fixes

-Fixed the issue in the data export table where the month would show incorrectly.
Minor bugfixes

Improvements

-We've improved the performance on the User Management page to improve loading and waiting times.
-We've added Device Warranty information to the Devices Table to make it visible to users.
-Added a new button to the App Marketplace for developers to submit apps and join the Developer Program.
-Added support for upcoming features

At RealWear, we take pride in creating a product that meets your needs. We hope you enjoy these latest improvements and encourage you to keep us updated on ways we can further improve RealWear Cloud. Thanks for being a part of our journey!

We're excited to announce the launch of the RealWear App Marketplace, the go-to destination for discovering and installing apps on your RealWear device. With the App Marketplace, you can discover the latest apps for your device and browse for apps based on their category or purpose to help you decide which apps are right for you.

The App Marketplace is designed to make it easy to find and install the apps you need. Once you’ve made your selection, you can install the app directly to your RealWear device. 

We’re excited to offer this convenient way for you to find and use apps for your RealWear device. We hope you find the App Marketplace to be a helpful and user-friendly destination to discover apps available for RealWear devices.

Visit the RealWear App Marketplace here: https://marketplace.realwear.com 

Want to get your app for RealWear into the Marketplace? Find out about the RealWear Developer Program here: https://realwear.com/developer 

Hey!

We've introduced 'Forgot Workspace' on the RealWear Cloud sign in page.

Forgot Workspace helps you quickly and easily recover access to a workspace that you’ve been locked out of. 

The feature is secure and easy to use. In a few simple steps, you’ll be able to see your workspace details and get back to RealWear Cloud.

Thanks for being part of the RealWear Cloud family!

The RealWear Navigator™ 500 series firmware has been updated to version 1.4, bringing with it a range of exciting new features.

First and foremost, the RealWear Navigator™ 500 series is now fully compatible with the thermal camera, allowing you to monitor temperatures in your environment and make sure everything is running safely.

We’ve added a range of security patches to the RealWear Navigator™ 500 series to make sure your system remains safe and secure. We’ve also included a range of bug fixes and the device now supports improved dpi scaling, to make sure everything looks perfect on devices across the range.

We hope you’re as excited as we are about the new RealWear Navigator™ 500 series firmware V1.4! We’re committed to making sure our devices are always up-to-date with the latest technology, so you can be sure you’ll always be getting the best out of your RealWear Navigator™ 520.

Find out more here or by contacting our team on support@realwear.com 

We’re excited to announce a new update to RealWear Cloud – our powerful cloud-based platform. Our team has been working hard with bug fixes, UI tweaks, and more.

We’ve improved the UI to make it easier to understand what you're seeing, we've tweaked some font sizes to improve the Dashboard and fixed some pesky bugs with the layout. Plus you’ll have access to a new feature we know you've been waiting for.

We're introducing the the 'Delete app' button into the My Apps section of RealWear Cloud.

The delete button removes the app from the My App section of the workspace and also unassigns it from your device. Read more about this here: https://support.realwear.com/knowledge/how-do-i-delete-an-app-from-my-apps